FAQ: Chauffeur & Limousine Service

The chauffeur will always drive at a safe and reasonable speed consistent with road conditions, traffic and legal speed limits.

Absolutely. All our chauffeurs have signed confidentiality agreements. What is said in the car stays in the car.

Our chauffeurs are always polite and discreet. If the passenger wants to talk or ask questions, the chauffeur will be happy to oblige.

Absolutely not! Not only is it against the law, but attention is focused on safe driving.

Of course, the chauffeur opens the doors and is happy to help you get in and out.

Yes, your chauffeur will always help you carry your bags and luggage.

Yes, we can provide age-appropriate child seats (up to 12 years) and baby seats (up to 2 years) free of charge upon request. Please specify when booking.

You can pay in cash, with EC card or all major credit cards (Mastercard, VISA, AMEX). Corporate customers will receive an invoice in advance upon request.

Can be canceled free of charge up to 24 hours before the start of the journey. If you cancel later, we will charge 100% of the agreed price.

No

Small dogs and cats are allowed to travel in suitable transport boxes. Please register in advance.

All limousines and sprinters are equipped with free Wi-Fi and USB ports.

Tipping is voluntary and not mandatory.

Yes, up to three stops are included free of charge. Additional stops will be charged pro rata.

Yes, please request at least 48 hours in advance so that we can provide an appropriate vehicle.

Our lost property office documents all finds and will contact you immediately. Items found can be picked up or sent if requested.

Vehicles are disinfected daily, especially surfaces and armrests. We provide passenger protective masks upon request.

We offer hybrid and electric vehicles on request – ideal for sustainable mobility.

You will receive invoices by email in PDF format no later than 24 hours after the completion of the journey.

High-quality chauffeur and transfer service for events of all kinds – including airport transfers, artist support and production trips.

For organizers, companies, VIPs, guests or artists at concerts, galas, premieres, product presentations, roadshows and much more.

VIP transfer, on-site dispatcher, all-round limousine service, group rides, vehicle presentations, production driver and concierge service.

Inquiry via form, telephone or email → personal offer with all services → appointment confirmation.

Depending on the size and type of event, we recommend booking as early as possible – ideally several weeks in advance.

Limousines (Mercedes S-Class, Audi A8 L, BMW i750), VIP sprinters or luxury buses for groups of up to 60 people.

Yes, there will be a dispatcher on site to coordinate all trips and changes during the event.

Of course – e.g. B. for concert tours, road shows or event series.

Yes – such as fleet deployment, test drives or press presentations, tailored to your event concept.

Yes – support beyond pure transfers, e.g. B. Running errands or accompanying artists.

Short-term changes are implemented flexibly – as far as possible. The dispatcher on site takes over the coordination.

Continuity, personal support, trained staff, discretion and an impression that leaves a lasting impact.

Drivers have professional head driver training and are trained in complex traffic situations and VIP support.

Shift systems and a large team of drivers ensure continuous availability.

Absolutely – loyalty and confidentiality are a natural part of our service.

Yes – from VIP transfers to shuttle logistics and international support, including private air connections.

Throughout Germany, especially in Munich, Berlin, Cologne, Düsseldorf, Dresden, Essen and across Europe.

Selection based on fixed fares or time/kilometer billing. Offers individual and transparent.

Your chauffeur will meet you in the arrivals area in front of the baggage claim area or at the agreed meeting point.

We monitor your flight based on the flight number, so we can detect early arrivals or delays in a timely manner.
Your chauffeur will be at the airport on time when you land.

Simply send us an email or call us.

Please call us or send us an email. We will update your booking with the new details.

Parking fees are not included in the offer price. They will be included in the bill after the end of the journey.

Depending on how big the airport is and whether you are flying domestically or internationally, you should be at the airport 1-3 hours before departure.

We will monitor your flight and arrive half an hour after landing to avoid further waiting time. If you then have another delay for any reason, e.g. Due to a delay at customs, for example, the waiting time will be calculated at an hourly rate (depending on the vehicle type), whereby we divide the hour into 30-minute increments.

We recommend booking at least 24 hours in advance to ensure availability and price optimization.

Yes, we monitor your flight in real time and adjust the pickup time accordingly.

After you clear customs, look out for your chauffeur. He will be holding a sign or a name tag. The chauffeur will also send you a text message shortly before your flight lands if you have provided a mobile phone number. If for any reason you cannot find us, please call +49 201 858 929 80 or the chauffeur’s mobile number provided in your booking confirmation.

If your flight time changes, we will be informed immediately and ensure that the chauffeur is ready on time.

Of course – our chauffeur will support you with loading and unloading your luggage.

We provide age-appropriate child seats free of charge. Please specify when booking.

We offer up to 30 minutes of waiting time after scheduled landing free of charge. In addition, we charge a small additional fee.

All airport fees are included in the offer. Additional parking fees outside of waiting times will be charged separately.

Yes, please book at least 48 hours in advance so that we can provide an appropriate vehicle.

Of course – we will take care of your onward journey to your final destination within Germany or Europe.

Items found will be documented, stored safely and you will be informed immediately. Shipping possible on request.

We use premium limousines, VIP sprinters and, for group trips, minibuses or coaches, depending on your needs.

Our location in Essen covers the Ruhr area, Cologne and Düsseldorf. We also operate throughout Germany in Munich, Berlin and Hamburg, among others.

By booking externally, you benefit from constant availability, economic flexibility and a shift-based team that ensures holiday and sickness cover. In addition, administrative tasks relating to rest and driving times are eliminated.

Our drivers complete regular training at professional driving safety and chief driver training centers. This means you are optimally prepared for demanding traffic situations and special safety requirements.

You can book our board drivers for individual trips at short notice or for long-term projects. This means that the time frame and scope can be adapted to your needs at any time.

Yes. If desired, we can combine the chauffeur service with a limousine of your choice. Our fleet includes, among others, Mercedes‑Benz E‑Class, AudiA8L, Mercedes‑S‑Class500, BMWi750 and MercedesV‑Class.

Yes, you will receive a central, personal contact person. This coordinates driver changes and answers all organizational questions so that you always receive optimal support.

Our drivers work according to a sophisticated driving safety concept. You plan routes meticulously, use current traffic information and react confidently in every situation – with the sole aim of ensuring your safety and comfort.

A competent back office is available to assist you during your deployment. It takes over your research tasks and clarifies all organizational details so that the driver can fully concentrate on your journey.

Of course. Our chauffeurs have impeccable knowledge of German and English and, if desired, other foreign languages ​​in order to meet your international requirements.

A managing director & board driver is a professional chauffeur who is specially trained to meet the needs of management and board members. He takes on driving and courier services with a discreet demeanor and perfectly maintained language skills (German, English and, if desired, other foreign languages).

Yes. In addition to individuals, we also support entire management teams and delegation visits with individual mobility and logistics concepts.

You can reach us by phone on 08003131200 or send your inquiry by email to info@schneider-chauffeur.de. Alternatively, use the online contact form on the website.

Absolutely. Loyalty and discretion are central principles: no information leaves the car, and your privacy is top priority.

Our drivers are always available to you when you need them – can be booked at short notice for individual trips or long-term for a project.

We accept all common payment methods, including credit cards and invoices

Through meticulous route planning and ongoing monitoring of the current traffic situation, our drivers avoid risk and traffic jam points and thus ensure a quick and punctual arrival.

Yes, our executive drivers run small errands if necessary and can get restaurant tips or make reservations – supported by our competent back office.

Yes, you can book a private flight quickly and conveniently through our sister company Schneider Aviation.

Our office is available by telephone Mon.-Fri. Available from 8:00 a.m. to 7:00 p.m., Sat. 11:00 a.m. to 3:00 p.m. and Sun. 4:00 p.m. to 8:00 p.m. As a customer, you receive a direct telephone number that can be reached outside of business hours.

Our wedding car service offers stylish, exclusive vehicles with a professional chauffeur for your special day – including planning, decoration and reliable time management.

For bridal couples, groomsmen, family members or wedding parties who value comfort, style and a smooth process.

Our fleet includes luxury vehicles such as the Mercedes-Benz S-Class, Audi A8 L, BMW i750. The Mercedes V-Class and VIP Sprinter vehicles are available for larger groups

Yes, we will be happy to advise you and match the vehicle type and decoration to your wedding concept.

You can contact us by phone, email or using the inquiry form on the website. You will then receive an individual offer.

The sooner, the better. We recommend booking at least 3-6 weeks in advance, especially for peak season weddings.

Of course. Our chauffeurs appear in elegant clothing – discreet, well-groomed and appropriate for the occasion.

Yes, of course. Our vehicles are popular photo subjects and are prepared accordingly before the journey.

This depends on the package you book – everything is possible, from a single trip to a day-long accompaniment including several stops.

Yes, depending on the package, waiting times (e.g. during the wedding ceremony or photo shoots) are already included.

We are flexible – we accept changes at short notice if possible. Please contact our dispatch team.

Yes. Flower arrangements and individual decorations can be booked upon request and will be agreed upon in advance.

Yes. For example: limousine for the bride and groom and VIP sprinter for guests. We put together a coordinated vehicle fleet.

You will receive a transparent, flat-rate offer with all services included. If desired, you can be billed by invoice or credit card.

We accept common payment methods: bank transfer, credit card.

Our chauffeurs are experienced, professionally trained and only drive well-maintained, technically tested vehicles.

Yes. All of our chauffeurs have liability insurance and are subject to legal regulations.

We operate in North Rhine-Westphalia and throughout Germany – upon request, we can also accompany you in other European countries.

Yes. We also provide shuttle services for your wedding guests – e.g. B. between the hotel, registry office and celebration location.

Our vehicles are ready for use regardless of the weather – including an umbrella and flexible coordination in the event of changes.

A tailor-made chauffeur service for your business trips with private jet – from your front door or hotel to the plane and beyond.

Business and private customers who travel by private jet and want a comfortable, coordinated transfer situation.

We take care of the detailed planning of all transfer stages and keep an eye on all route arrangements – of course in close coordination with your jet booking.

If airport conditions permit, we will take you directly to Tarmac, without any intermediate stops.

We continuously monitor your flight and are ready to land on time – minimizing waiting times included.

Your choice of premium sedans – e.g. B. Mercedes-Benz S-Class, BMW i750 – including VIP Sprinter for groups if required.

If you wish, he will be available to you throughout your stay – for transfers, errands or recommendations.

Time savings, seamless transitions between airport transfers and jet bookings as well as a concierge approach – ideal for demanding business trips.

Early planning is ideal – especially for private jet processing and tailor-made coordination.

You will receive a central contact person via our back office structure, available around the clock.

Our chauffeurs work discreetly, confidentially and with the utmost secrecy.

Yes – at least German and English; other languages ​​on request.

Our on-site driver communicates with our back office, so spontaneous changes or requests are implemented immediately.

Yes – with an appropriate fleet of vehicles, VIP sprinters, buses or limousines for groups.

Planning all transfers, concierge services, accompaniment to appointments, restaurant bookings, errands or hotel organization.

Yes – used throughout Europe. Depending on your wishes, we can also do this worldwide through our partner network.

You will receive an individual offer with a clear service and price structure – billing per trip or seamless hourly flat rate possible.

Using the contact form, telephone or email – we will be happy to advise you personally on your requirements.

Yes, spontaneous or planned stops (e.g. hotel, meeting, restaurant)

Private individuals, business travelers, corporate customers, events, trade fair visitors or VIPs who value comfort and style.

Luxury sedans such as Mercedes‑Benz S‑Class, Audi A8 L, BMW i750; Depending on the group size, also VIP sprinters.

Via inquiry form, telephone or email. You will receive an individual, transparent offer.

For airport transfers, short-term registration is often sufficient; for events we recommend at least 7 days in advance.

Yes – thanks to precise planning, GPS monitoring and experience, we ensure arrival times “down to the minute”.

Yes – driver contact details, vehicle details are available in advance.

From Dortmund Airport, Düsseldorf, Cologne/Bonn, Frankfurt, Munich, Berlin, Dresden, Hamburg or common train stations – flexible throughout Germany.

Depending on the package: Waiting times are sometimes included or can be calculated separately.

Exclusive chauffeur service with stylish vehicles, can be booked individually – for airport transfers, business occasions or events.

Transparent: All-round offer with a clear price structure, either on account or by credit card.

Yes – German & English as standard, other languages on request.

Business-oriented, elegant clothing (e.g. suit), suitable for the occasion.

Our vehicles are always well cared for inside and out – thoroughly prepared before every trip.

Changes (time, route, etc.) can be agreed at short notice – depending on availability.

Our vehicles are insured for commercial passenger transport in accordance with the legal requirements in Germany. This includes liability insurance with increased coverage amounts as well as fully comprehensive insurance. Of course, this comprehensive protection also applies to exclusive VIP transfers.

Credit card, bank transfer and advance payment.

We use real-time navigation with alternative routes and always keep an eye on the driving situation.

Yes – VIP Sprinters are suitable for groups of up to 16 people, larger transfers can be covered via our in-house bus service.