Additional and replacement transport & other operations
Whether on the railways or in scheduled road transport, unexpected cancellations or even prolonged service interruptions can have serious consequences. In order to protect yourself as best as possible from reclaims and, above all, to maintain the trust of passengers, quick solutions are required. That’s why we are always available to assist you at short notice and can quickly organise an emergency bus service for your specific cancellation situation. It is best to contact us directly by telephone so that we can discuss the options and take all the necessary steps immediately.
Fast, competent & absolutely reliable – our bus replacement service
With our roots in chauffeur services, service orientation and one hundred per cent reliability are the basis of our corporate identity. This makes us the ideal partner for rail replacement and emergency bus transport. Particularly in emergency situations such as service cancellations, we are at your side immediately with all our capabilities and ensure that your passengers reach their destination quickly and safely. We support you as required: with buses and smaller vehicles from our own fleet as well as with other resources from our Europe-wide network of experienced transport service providers.
We also have extensive expertise in route planning – especially when it comes to reacting spontaneously to unforeseen events and finding alternative routes. You can also entrust us with organisational tasks so that you and your own team can focus entirely on solving the problem that caused the breakdown in the first place.
Our bus & rail replacement services
In the event of breakdowns and service interruptions, we provide you with the appropriate support quickly and in a targeted manner. Our emergency bus service includes the following services and options:
- Rapid establishment of one or more shuttle lines on the affected route
- Advice & support with optimal route planning for replacement transport
- Additional transport service as required (e.g. for small groups & individuals who no longer have suitable connection options in the evening due to delays)
- Involvement of other transport service providers from our network where appropriate – naturally with a detailed briefing to guarantee service-orientated and precisely coordinated implementation
- Flexible support – from short-term assignments lasting just a few hours to long-term collaborations (for example, for pre-planned downtimes during roadworks)
Replacement driving services for every scenario – also for trade fairs & events
Replacement transport is often seen primarily as a solution for rail replacement. However, we can of course also make appropriate arrangements in many other scenarios – for example with a short-term park-and-ride service for trade fairs and major events or a shuttle bus from the railway station to the festival site. With our own fleet of vehicles and a broad network of reliable partners, we have the ideal facilities to assist you in (almost) any situation. Please let us know how we can best support you.
Replacement transport: typical deployment scenarios
- Rail replacement services in the event of train cancellations, signal box problems or similar obstacles to operations
- Replacement journeys on city bus services in the event of unforeseen vehicle damage
- Provision of employee shuttles at short notice in the event of cancellations in plant traffic
- Shuttle journeys around trade fairs, festivals & similar major events – whether in the event of cancellations or to cover peak loads
Friendly, reliable & courteous – customer loyalty even in exceptional situations
What applies to day-to-day operations becomes even more important in emergency situations: a friendly and service-orientated demeanour from all emergency personnel who give your passengers the feeling that they are in the best hands, even in this extraordinary situation. The skilful and courteous handling of the situation alone can have a decisive influence on the number of possible complaints and how your customers perceive your company in the future. By demonstrating your ability to find solutions quickly while maintaining your usual quality of service, a challenging situation can sometimes even enhance your image.
As an experienced transport service provider in a highly demanding segment, we have a keen sense for the right approach in a wide variety of situations and naturally ensure that your passengers in rail replacement and emergency bus services receive a friendly welcome at all times and are transported safely to their destination.
Safety & well-being – our standards in bus logistics
The safety and well-being of our passengers is our top priority at all times. This guiding principle is a fundamental part of our identity as a high-quality transport service provider and applies to all our bus service and chauffeur services. In order to guarantee the highest standards, we rely on comprehensively trained drivers who react quickly and prudently, even in emergencies, and take care to plan routes in advance with an eye to the current traffic situation. We also pay careful attention to the regular inspection and maintenance of our buses so that you can rely on technically flawless vehicles. In the menu items “About us” and “Quality assurance” you can find out more about what our profession as a chauffeur service and chauffeur service provider essentially means to us.
Book replacement transport now
Whether it’s a specific emergency situation or advance planning for the next track works: Please contact us directly in person so that we can discuss the deployment scenario and select the appropriate options. Our team will then quickly take care of all the preparations and set up the bus service for you at the agreed time.
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