FAQ - We answer your questions

Please refer to our Privacy Policy.

FAQ – Questions and answers

The most important questions & answers at a glance:

Airport Transfer FAQ

After you have cleared customs, look out for your chauffeur, he will have a sign or name tag in his hand. The chauffeur will also text you shortly before your flight lands if you have provided a mobile number. If for any reason you cannot find us, please call +49 201 858 929 80 or the chauffeur’s mobile number provided in your booking confirmation.

We monitor your flight by flight number, therefore we can detect early arrivals or delays in time.nYour chauffeur will be at the airport on time when you land.

Just send us an e-mail or give us a call.

Please call or email us and we will update your booking with the new details.

Parking fees are not included in the offer price. They will be added to the invoice at the end of the journey.

Depending on how big the airport is, as well as whether you are flying domestically or abroad, you should be at the airport 1-3 hours before departure.

We will monitor your flight and arrive half an hour after landing to avoid any further waiting time. If you are then delayed further for any reason, such as a delay at customs, the waiting time will be charged at an hourly rate (depending on the type of vehicle), where we divide the hour into 30-minute sections.

Chauffeur and driver FAQ

Our chauffeurs and drivers are trained to comply with the applicable traffic regulations at all times.nOn roads where the speed limit has been lifted, our chauffeurs and drivers drive according to a guideline speed.

The chauffeur will always drive at a safe and reasonable speed that is appropriate to the road conditions, traffic and legal speed limits.

Absolutely. All our chauffeurs have signed confidentiality agreements. What is said in the car stays in the car.

Our chauffeurs are always polite and discreet. If the passenger wishes to speak or ask questions, the chauffeur will be happy to oblige.

Absolutely not! Not only is it against the law, but attention must be paid to safe driving.

Of course, the chauffeur opens the doors and is also happy to help you get in and out of the car.

Yes, your chauffeur will always help you carry your bags and luggage.

General booking questions

Yes you can.

Yes, you will receive an automated SMS as soon as the chauffeur arrives. In addition, you can also let us know if you would like to be called or if you would like the chauffeur to ring.

Call us on +49 201 858 929 80 or online via our enquiry form

Depending on the workload, you can also book at very short notice, approx. 1 hour before the start of the journey. We recommend booking at least 24 hours in advance.

We are happy to set up a customer account for you. You can decide whether we charge per journey or issue a monthly invoice.

You only pay after the ride is complete. We will require a credit card for booking. In advance we will reserve the expected invoice amount on your credit card plus 15%.

Yes, we will be happy to provide you with a MAXICOSI child seat free of charge, which is securely connected to the vehicle thanks to the ISOFIX system.

We would love to, we love animals. Let us know when booking that you would like to travel with a dog. We will provide you with a dog blanket free of charge. Water and snacks from www.Bellfor.info are also included in the offer.