FAQ – Questions and answers

Our values are reliability, discretion, comfort, and sustainable mobility – we uphold the highest quality standards in every assignment.

We were founded in 2007 and have since established ourselves as a leading provider in the industry.

We operate throughout Germany and Europe.

Our modern fleet comprises over 130 vehicles, including luxury limousines, VIP sprinters, and coaches.

All our chauffeurs are full-time employees with extensive professional experience, a passenger transport license, and receive regular training.

We comply with all legal requirements; our fleet is regularly maintained and inspected according to ISO standards.

Our employees are bound by strict non-disclosure agreements, and all data is handled confidentially in accordance with GDPR.

Our chauffeurs speak at least German and English. Additional languages such as French, Spanish, or Arabic are available upon request.

Our 24/7 back office is available by phone, by email, or via the contact form on our website.

All vehicles are disinfected daily. Gloves, hand sanitizer, and masks can be provided upon request.

We take your feedback seriously: complaints are addressed within 24 hours and concrete corrective measures are implemented.

Yes, we invest in electric and hybrid vehicles and offset unavoidable CO₂ emissions through climate protection projects.

You can pay by credit card (VISA, Mastercard, AMEX), debit card, or bank transfer.

Yes, we organize bespoke group travel with VIP sprinters or coaches for up to 60 people.

We partner with airports, hotel chains, event agencies, and FBOs (Fixed Base Operators) to ensure seamless operations.

Current job openings and trainee programs can be found on our careers page.

Please send your application documents via our online form or by email to job@schneider-chauffeur.de.

After you have cleared customs, look out for your chauffeur, he will have a sign or name tag in his hand. The chauffeur will also text you shortly before your flight lands if you have provided a mobile number. If for any reason you cannot find us, please call +49 201 858 929 80 or the chauffeur’s mobile number provided in your booking confirmation.

We monitor your flight by flight number, therefore we can detect early arrivals or delays in time.nYour chauffeur will be at the airport on time when you land.

Just send us an e-mail or give us a call.

Please call or email us and we will update your booking with the new details.

Parking fees are not included in the offer price. They will be added to the invoice at the end of the journey.

Depending on how big the airport is, as well as whether you are flying domestically or abroad, you should be at the airport 1-3 hours before departure.

We will monitor your flight and arrive half an hour after landing to avoid any further waiting time. If you are then delayed further for any reason, such as a delay at customs, the waiting time will be charged at an hourly rate (depending on the type of vehicle), where we divide the hour into 30-minute sections.

We recommend booking at least 24 hours in advance to ensure availability and optimal pricing.

Yes, we monitor your flight in real time and adjust the pickup time accordingly.

If your flight time changes, we are informed immediately and ensure the chauffeur is ready on time.

Your chauffeur will meet you in the arrivals area in front of the baggage claim or at the agreed meeting point.

Of course—our chauffeur assists you with loading and unloading your luggage.

We provide age-appropriate child seats free of charge. Please specify when booking.

We offer up to 30 minutes of waiting time free of charge after scheduled landing. Beyond that, a small additional fee applies.

All airport fees are included in the quote. Any additional parking fees beyond the waiting period will be charged separately.

Yes. Please book at least 48 hours in advance so we can provide a suitable vehicle.

Absolutely—we handle your onward journey to your final destination within Germany or elsewhere in Europe.

Lost items are documented, securely stored, and you are notified immediately. Shipping can be arranged upon request.

We use premium limousines, VIP Sprinters, and—for group transfers—minibuses or coaches, depending on your needs.

Schneider Chauffeurservice operates in numerous German metropolitan areas. Our team is regularly active in cities such as Essen, Bochum, Düsseldorf, Dortmund, Cologne, Frankfurt am Main, Hamburg, Berlin, Munich, Stuttgart, Hanover, Leipzig, and Bremen. Additionally, we also offer rides to other cities in Germany and abroad – always flexible, discreet, and reliable.

Yes – we offer our chauffeur services throughout Europe. Thanks to our reliable branch network, bookings are also possible in cities such as Paris, Amsterdam, Brussels, Zurich, Vienna, Milan, or Barcelona. Whether for business trips, events, or exclusive transfers: we organize your ride with our usual high standards – even across borders.

Absolutely – through our partner network, we provide services not only in Europe but also in the USA and other countries.

Our branch and partner network ensures consistently high service quality – even outside of our direct locations. At the same time, we remain your central contact for planning, coordination, and execution, no matter where in Europe you need our chauffeur service. This way, we combine local presence with reliable international coverage.

Yes – our event and trade fair transfer services are available in all cities.

Yes – we provide transfers to all major airports.

Yes – we also provide regional transfers between German cities upon request.

We are available at short notice in many cities – often as early as 24 hours before the desired departure time.

We offer vehicles such as Mercedes E-Class, S-Class, BMW i750, VIP Sprinters, and coaches – depending on your group size.

Yes, including VIP Sprinters (up to 16 people) or coaches (up to 45–60 people).

Yes – our back office ensures that you have a dedicated contact in every city.

We handle the entire planning process, including coordination for events or trade fairs, and ensure phone support at all times.

We use real-time navigation and work closely with our partners to minimize any delays.

Yes – we also arrange return or follow-up rides within Germany or across Europe.

Our chauffeurs and drivers are trained to comply with the applicable traffic regulations at all times.nOn roads where the speed limit has been lifted, our chauffeurs and drivers drive according to a guideline speed.

The chauffeur will always drive at a safe and reasonable speed that is appropriate to the road conditions, traffic and legal speed limits.

Absolutely. All our chauffeurs have signed confidentiality agreements. What is said in the car stays in the car.

Our chauffeurs are always polite and discreet. If the passenger wishes to speak or ask questions, the chauffeur will be happy to oblige.

Absolutely not! Not only is it against the law, but attention must be paid to safe driving.

Of course, the chauffeur opens the doors and is also happy to help you get in and out of the car.

Yes, your chauffeur will always help you carry your bags and luggage.

Yes, we provide age-appropriate child seats (up to 12 years) and baby seats (up to 2 years) free of charge upon request. Please specify when booking.

You can pay by cash, EC card, or any major credit card (Mastercard, VISA, AMEX). Corporate clients can receive an invoice in advance upon request.

Cancellations are free up to 24 hours before the start of your trip. For later cancellations, we charge 100 % of the agreed price.

No

Small dogs and cats may travel in suitable transport carriers. Please register them in advance.

All limousines and Sprinter vehicles are equipped with free Wi-Fi and USB ports.

Tipping is voluntary and not mandatory.

Yes—up to three stops are included free of charge. Additional stops are charged proportionally.

Yes. Please request at least 48 hours in advance so we can provide a suitable vehicle.

Our lost-and-found team documents all found items and contacts you immediately. You can either collect your belongings or have them sent to you on request.

Vehicles are disinfected daily, with special attention to surfaces and armrests. Passenger protective masks are available on request.

We offer hybrid and electric vehicles on request—ideal for sustainable mobility.

Invoices are emailed in PDF format within 24 hours after trip completion.

A comprehensive service for international delegations, corporate groups, and political guests – focused on safety, discretion, and comfort.

For political delegations, business groups, international conferences, ministries, associations, and cultural organizations.

Coordination of all transfers, central contact persons, multilingual chauffeurs, VIP vehicles, security escorts, and customized planning.

Limousines (e.g., Mercedes S-Class), VIP Sprinters, luxury vans, and buses depending on group size.

An experienced fleet manager or coordinator ensures smooth processes and acts as an interface between the driving team and the delegation.

Very flexible – our team can quickly adapt schedules and routes.

Yes – German, English, and other languages upon request.

All arrival times, routes, hotel and event addresses, as well as special requirements, are coordinated with the client.

Individually agreed – e.g., invoiced with daily rates or time/km models.

Prepayment, credit card, or invoice.

Discreet drivers, verified routes, and cooperation with security services upon request.

From 2 to 100+ people – individual planning for each group size.

Yes – groups can be transported separately or together with a coordinated vehicle fleet.

Yes – e.g., exclusive city tours, visits, or culinary stops.

All drivers are bound by confidentiality agreements and have been appropriately trained.

Yes – we also arrange airport greeting services or individual assistance.

Ideally 1–2 weeks in advance – short-term solutions are also possible.

With GPS tracking and real-time communication, alternative routes are used.

Yes, we also offer international trips outside Germany upon request – we are happy to provide personal advice.

Yes – 24/7 availability for clients and delegations.

A premium chauffeur and transfer service for all types of events – including airport transfers, artist support, and production logistics.

For event organizers, companies, VIPs, guests, or artists at concerts, galas, premieres, product launches, roadshows, and more.

VIP transfers, on-site transport coordinators, full limousine service, group transport, vehicle displays, production drivers, and concierge service.

Inquiry via form, phone, or email → tailored offer with all services → confirmation of the date.

Depending on the size and type of the event, early booking is recommended – ideally several weeks in advance.

Limousines (Mercedes S-Class, Audi A8 L, BMW i750), VIP Sprinters, or luxury coaches for up to 60 passengers.

Yes, a transport coordinator is provided to manage all rides and last-minute changes during the event.

Absolutely – for concert tours, roadshows, or multi-day event series.

Yes – including fleet showcases, test drives, or press setups aligned with your event concept.

Yes – for services beyond transfers, such as errands or accompanying artists.

Last-minute changes are implemented flexibly whenever possible. Our on-site coordinator ensures smooth handling.

Continuity, personal support, trained personnel, discretion, and a professional impression that leaves a lasting impact.

Drivers have professional executive chauffeur training and are experienced in complex traffic situations and VIP handling.

Thanks to a shift system and a large driver team, continuous availability is guaranteed.

Absolutely – confidentiality and loyalty are core values of our service.

Yes – including VIP transfers, shuttle logistics, and international support with private aviation connections.

Nationwide across Germany – especially in Munich, Berlin, Cologne, Düsseldorf, Dresden, and Essen – as well as across Europe.

Based on flat-rate pricing or time/km billing. All offers are transparent and individually tailored.

Invoice, credit card, or advance payment.

Our drivers use real-time navigation and coordinate closely with event organizers. Rerouting and rescheduling are possible.

An Executive & Board Chauffeur is a professional driver specially trained to meet the needs of corporate executives and board members. They perform driving and courier services with discretion and excellent language skills (German, English, and other languages on request).

By hiring externally, you benefit from consistent availability, flexible cost structures, and a team-based approach that ensures coverage for vacation and illness. Administrative tasks like rest time and driving regulations are also managed externally.

Our drivers regularly participate in advanced training programs at professional driving safety and executive chauffeur academies. They are well-prepared for demanding traffic conditions and high-level security requirements.

You can book our chauffeurs short-term for individual rides or on a long-term, project-based basis. The schedule and scope adapt flexibly to your needs.

Yes. Upon request, we combine the chauffeur service with a premium vehicle of your choice. Our fleet includes Mercedes-Benz E-Class, Audi A8 L, Mercedes-Benz S-Class 500, BMW i750, and Mercedes-Benz V-Class.

Yes, you will receive a dedicated personal contact who coordinates driver changes and answers all organizational questions to ensure you are always well-supported.

Our drivers follow a sophisticated safety protocol. They meticulously plan routes, monitor real-time traffic, and react professionally in any situation – always prioritizing your comfort and security.

During service, a competent back office supports you by handling research tasks and logistical planning, allowing the chauffeur to focus entirely on your transportation needs.

Absolutely. Our chauffeurs are fluent in German and English and, upon request, other languages to meet your international communication needs.

Yes. In addition to individual services, we support entire executive teams and delegations with customized mobility and logistics concepts.

Our headquarters in Essen covers the Ruhr area, Cologne, and Düsseldorf. We also operate nationwide, including in Munich, Berlin, and Hamburg.

You can call us at 0800 31 31 200 or send an email to info@schneider-chauffeur.de. Alternatively, use the online contact form on our website.

Absolutely. Discretion and loyalty are core principles: no information leaves the vehicle, and your privacy is our top priority.

Our chauffeurs are available whenever you need them – whether on short notice for single trips or as part of long-term engagements.

We accept all common payment methods, including credit cards and invoices.

With detailed route planning and continuous traffic monitoring, our drivers avoid risk and congestion areas, ensuring a smooth and timely arrival.

Yes, our chauffeurs can take care of minor errands or make restaurant reservations upon request – supported by our back office team.

Yes, through our sister company Schneider Aviation, you can quickly and conveniently book a private flight.

Our office is available by phone Mon–Fri from 08:00–19:00, Sat 11:00–15:00, and Sun 16:00–20:00. Clients receive a direct number for support outside these hours.

A tailored chauffeur service that handles transfers between airport/train station, trade fair grounds, and hotels to ensure comfortable and punctual transportation for exhibitors, visitors, staff, and guests.

For anyone attending trade fairs and events – whether as an exhibitor, visitor, or part of a delegation. Our service relieves you and your team by managing mobility and logistics.

We drive you individually or as a package from the airport/train station to the trade fair, hotel, restaurants, or any other destination – fully tailored to your schedule.

Upon request, our drivers handle errands, transport important items to your booth, and offer valuable local tips when every second counts.

We stylishly welcome your international guests at the airport, train station, or hotel. Our chauffeurs are polite, discreet, and speak fluent German, English, and additional languages upon request.

Cologne, Düsseldorf, Essen, Bochum, and Dortmund – with flexibility to operate nationwide, especially in Frankfurt, Munich, Berlin, and Stuttgart.

Individual transfer rides or bundles by number of rides, hourly or daily bookings, or an all-inclusive package for the entire trade fair duration with full driver availability.

Our fleet includes current upper and luxury class models: Mercedes Benz E-Class, Audi A8 L, Mercedes Benz S-Class 500, BMW i750, and Mercedes Benz V-Class. For larger groups, we offer VIP Sprinters, coaches, and shuttle buses.

Either per pre-agreed ride or based on time and distance. You always receive an individual, transparent offer in advance.

Click on ‘Request Messe Transfer Now’, call us (0800 31 31 200 / +49 201 85 89 298‑0) or send an email to info@schneider-chauffeur.de – we usually respond within 12 hours.

Yes. Our drivers are trained in polite, discreet handling of international guests and speak German, English, and additional languages on request.

Through local expertise, meticulous route planning, continuous traffic monitoring, and the extensive experience of our chauffeurs.

Yes. With our ‘All-Inclusive Package’, our chauffeurs are at your disposal throughout the event, handling all mobility-related tasks. You’ll also receive a direct contact number for your personal dispatcher.

Our Fair Transfer is highly flexible: whether you are traveling alone, with a small team, or a large delegation – we provide both individual and group transfers. Our vehicles accommodate from 1 to 60 people each. We also offer large-scale logistics for hundreds or thousands of participants.

We accept all common payment methods, including credit card and invoice.

Yes, as a leading specialist in trade fair transfers, we provide customized mobility solutions throughout Germany and across Europe.

A dedicated chauffeur service with luxury vehicles, extensive local knowledge, exclusive insider tips, discreet conduct, and multilingual communication – offering greater comfort, time savings, and professionalism.

Yes, we provide comfortable transfers for groups and can accommodate up to 60 people in a single vehicle.

For spontaneous changes or questions, call us at 0800 31 31 200 or +49 201 85 89 298‑0, or email info@schneider-chauffeur.de. We typically respond within 12 hours.

Yes you can.

Yes, you will receive an automated SMS as soon as the chauffeur arrives. In addition, you can also let us know if you would like to be called or if you would like the chauffeur to ring.

Call us on +49 201 858 929 80 or online via our enquiry form

Depending on the workload, you can also book at very short notice, approx. 1 hour before the start of the journey. We recommend booking at least 24 hours in advance.

We are happy to set up a customer account for you. You can decide whether we charge per journey or issue a monthly invoice.

You only pay after the ride is complete. We will require a credit card for booking. In advance we will reserve the expected invoice amount on your credit card plus 15%.

Yes, we will be happy to provide you with a MAXICOSI child seat free of charge, which is securely connected to the vehicle thanks to the ISOFIX system.

We would love to, we love animals. Let us know when booking that you would like to travel with a dog. We will provide you with a dog blanket free of charge. Water and snacks from www.Bellfor.info are also included in the offer.

A tailor-made chauffeur service for your business or private jet travels – from your front door or hotel directly to the aircraft and beyond.

Business and private clients traveling by private jet who seek a comfortable and well-coordinated transfer experience.

We handle the detailed planning of all transfer stages and coordinate every route segment – always aligned with your jet booking.

If airport regulations allow, we will drive you straight to the tarmac without any unnecessary stops.

We continuously monitor your flight and ensure we are ready upon landing – minimizing any waiting time.

Choose from premium limousines such as the Mercedes-Benz S-Class or BMW i750. VIP Sprinters are also available for group transfers.

Upon request, your chauffeur can remain at your disposal throughout your stay – for transfers, errands, or local recommendations.

Time savings, seamless coordination between airport transfer and jet schedule, and a concierge-level service – ideal for demanding business travel.

Early planning is recommended – especially for private jet coordination and personalized transfer arrangements.

You will have a dedicated contact person through our 24/7 back-office support structure.

Our chauffeurs work with utmost discretion, confidentiality, and professional integrity.

Yes – all chauffeurs speak at least German and English; additional languages are available upon request.

Your chauffeur communicates directly with our back office to accommodate last-minute changes or special wishes on the spot.

Yes – with our fleet of VIP Sprinters, coaches, or multiple limousines for group arrangements.

Complete transfer planning, concierge services, appointment escorting, restaurant reservations, errands, or hotel arrangements.

Yes – we operate across Europe and, if desired, worldwide through our trusted partner network.

You’ll receive a customized offer with a clear breakdown of services and pricing – billing can be per ride or via an all-inclusive hourly package.

Via contact form, phone, or email – we are happy to advise you personally based on your individual requirements.

An exclusive chauffeur service with elegant vehicles, bookable individually – for airport transfers, business occasions, or events.

Private clients, business travelers, corporate customers, event guests, trade fair visitors, or VIPs who value comfort and style.

Luxury limousines such as the Mercedes-Benz S-Class, Audi A8 L, BMW i750; VIP Sprinters are available for larger groups.

Via request form, phone, or email. You will receive an individual and transparent offer.

For airport transfers, short-term booking is often sufficient. For events, we recommend booking at least 7 days in advance.

Yes – thanks to precise planning, GPS tracking, and experience, we ensure on-time arrivals down to the minute.

Yes – you’ll receive the driver’s contact details and vehicle information before the ride.

Transfers from airports such as Dortmund, Düsseldorf, Cologne/Bonn, Frankfurt, Munich, Berlin, Dresden, Hamburg and major train stations – flexible throughout Germany.

Depends on the package: some include waiting time, others may charge it separately.

Transparent: a comprehensive offer with a clear pricing structure – invoiced or payable via credit card.

Yes – spontaneous or planned stops (e.g., hotels, meetings, restaurants) can be arranged.

Yes – German and English as standard, other languages available on request.

Yes – our chauffeurs wear professional and elegant attire (e.g., suits), suitable for the occasion.

Our vehicles are meticulously cleaned inside and out before every ride to ensure a spotless experience.

Changes to time, route, or destination can usually be arranged at short notice depending on availability.

All vehicles are insured according to German regulations for commercial passenger transport, including high-limit liability and full coverage. This protection also applies to exclusive VIP transfers.

Credit card, bank transfer, and prepayment.

We use real-time navigation and monitor the traffic situation continuously to avoid delays.

Yes – VIP Sprinters are ideal for up to 16 passengers. Larger transfers can be handled by our in-house bus service.

Our fleet consists of premium limousines (Mercedes E- and S-Class, BMW 7 Series), VIP sprinters, minibuses and coaches.

We operate over 130 vehicles across multiple locations.

Yes, upon request we offer fully electric limousines as well as hybrid models for sustainable mobility.

All vehicles undergo regular maintenance per manufacturer guidelines. Annual inspections comply with the German Passenger Transportation Act (PBefG) and BOKraft, and our buses receive additional safety checks by TÜV and DEKRA every three months alongside the yearly TÜV main inspection.

Yes, we provide age-appropriate child seats and baby seats free of charge upon request.

Every vehicle is cleaned and disinfected daily, with special attention to surfaces, armrests and seat upholstery.

Our limousines and Sprinters are equipped with free Wi-Fi, USB ports and individually adjustable air-conditioning systems.

Yes, we can provide real-time GPS tracking data upon request.

Absolutely—every vehicle features modern climate control and ventilation systems.

Minibuses seat 8–16 passengers; coaches seat 25–60—ideal for group travel and events.

Yes, as long as the model is available. Please specify your preference when booking.

Vehicles undergo comprehensive maintenance and inspection every 20,000 km or every six months.

Our fleet’s average age is under three years, ensuring the latest in comfort and performance.

We operate renowned brands such as Mercedes-Benz, BMW, Audi, MAN and EVOBUS (for coaches).

Yes—our VIP vehicles offer leather interiors, minibars, bottle holders and customizable ambient lighting upon request.

Beyond electric and hybrid models, we optimize routing and participate in CO₂-offset projects.

Yes—our vehicles are available for media productions with photo release and branding options.

Simply use our online booking form or contact our back office to set up a framework agreement.

We provide chargers for iPhones and other mobile phones free of charge.

We supply complimentary bottled water in every vehicle. If you’d like something else, please let us know when you book.

All our vehicles are no older than four years.

No—smoking is strictly prohibited. However, we’re happy to schedule smoking breaks on request.

Yes—eating and drinking are permitted. Please note that a cleaning fee may apply if the vehicle is heavily soiled.

No—the exterior of all our vehicles is always black.

Our wedding car service offers stylish, exclusive vehicles with professional chauffeurs for your special day – including planning, decoration, and reliable scheduling.

For couples, best men and women, family members, or wedding guests who value comfort, elegance, and a smooth experience.

Our fleet includes luxury vehicles such as the Mercedes-Benz S-Class, Audi A8 L, BMW i750. For larger groups, we offer Mercedes V-Class and VIP Sprinters.

Yes, we are happy to advise you and match the vehicle type and decoration to your wedding theme.

Contact us by phone, email or via the request form on our website. You’ll receive a custom offer.

The earlier the better. We recommend booking at least 3–6 weeks in advance, especially for weddings during peak season.

Of course. Our chauffeurs wear elegant, discreet, and occasion-appropriate attire.

Absolutely. Our vehicles are popular photo backdrops and are thoroughly prepared before the ride.

This depends on the package – anything from a single ride to full-day service with multiple stops is possible.

Yes, depending on the package, waiting times (e.g. during the ceremony or photo session) are already included.

We are flexible – please contact our dispatcher team for any last-minute changes.

Yes. Floral decorations and individual customizations can be arranged in advance.

Yes. For example: a limousine for the couple and a VIP Sprinter for guests. We coordinate a matching vehicle fleet.

You will receive a transparent, all-inclusive quote. Payment can be made by invoice or credit card.

We accept standard payment methods: bank transfer, credit card.

Our chauffeurs are experienced, professionally trained, and drive only well-maintained, technically inspected vehicles.

Yes. All our chauffeurs are fully insured and comply with legal requirements.

We operate throughout NRW and Germany – and upon request, also accompany weddings across Europe.

Yes. We also provide shuttle services for your wedding guests – e.g. between hotel, registry office, and reception venue.

Our vehicles are weather-proof and ready – including umbrella service and flexible coordination for any changes.