After you have cleared customs, look out for your chauffeur, he will have a sign or name tag in his hand. The chauffeur will also text you shortly before your flight lands if you have provided a mobile number. If for any reason you cannot find us, please call +49 201 858 929 80 or the chauffeur’s mobile number provided in your booking confirmation.
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My flight arrives earlier than planned, will my chauffeur be there then ?
We monitor your flight by flight number, therefore we can detect early arrivals or delays in time.nYour chauffeur will be at the airport on time when you land.
What can I do if my flight is significantly delayed and I do not have a new flight date?
Just send us an e-mail or give us a call.
What happens if my flight details change?
Please call or email us and we will update your booking with the new details.
Are airport parking fees included in the price?
Parking fees are not included in the offer price. They will be added to the invoice at the end of the journey.
When do I have to be at the airport to catch my flight on time?
Depending on how big the airport is, as well as whether you are flying domestically or abroad, you should be at the airport 1-3 hours before departure.
What happens if my flight is delayed?
We will monitor your flight and arrive half an hour after landing to avoid any further waiting time. If you are then delayed further for any reason, such as a delay at customs, the waiting time will be charged at an hourly rate (depending on the type of vehicle), where we divide the hour into 30-minute sections.