We monitor your flight by flight number, therefore we can detect early arrivals or delays in time.nYour chauffeur will be at the airport on time when you land.
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We will monitor your flight and arrive half an hour after landing to avoid any further waiting time. If you are then delayed further for any reason, such as a delay at customs, the waiting time will be charged at an hourly rate (depending on the type of vehicle), where we divide the hour into 30-minute sections.
After you have cleared customs, look out for your chauffeur, he will have a sign or name tag in his hand. The chauffeur will also text you shortly before your flight lands if you have provided a mobile number. If for any reason you cannot find us, please call +49 201 858 929 80 or the chauffeur’s mobile number provided in your booking confirmation.